FAQ My Orders

Q: How can I track my order?

A: You’ll receive a Shipment Confirmation email with tracking info once your order has shipped.
You may receive multiple emails if items are shipped separately. The arrival time of your items depends on the shipping method and your shipping location.

You can also go to the Order Tracking page on our website.

Q: What is my order status?

A: Open your Order Confirmation email and click on your order number to view the status of your order. Or visit the Order Tracking page on our website.

Please note: Order information may not appear in your Order History for up to 2 hours after the order has been submitted.

Q: How is order status different from tracking information?

A: The status of your order is supplied by maurices. It represents the progress of your order between the time it is placed and the time it ships. Once your order has shipped, it is handled by a carrier (such as UPS or USPS) that provides tracking information until your order is delivered.

After you place your order, you will receive email updates from us to keep you informed along the way.

Order Confirmation:This email confirms that we have received your order. The order number will be included and you can click on it to go to the Order Tracking page to find the status of your order.

Shipment Confirmation:We'll email you with tracking info once your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately.

Q: How can I pay?

A: We accept payments made with your:

• maurices Credit Card
• maurices Gift Cards
• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Apple Pay
• Afterpay

Important info about payment:
All prices are shown in (and processed with) U.S. currency.

We are only able to accept cards with U.S. or Canadian billing addresses.

Credit cards are not charged until your items have been shipped.

Debit and bank check cards may be charged immediately upon order.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Purchases made with a Canadian payment method will be subject to currency exchange rates. These rates may change from day to day. Please contact your financial institution for more details of the rate of exchange in your area.

For more details about payment options,go to Payment Option FAQs

Get 15%* off and free shipping² the first time you shop with your new maurices credit card! Then enjoy an extra 10%¹ off all future purchases with your card.
Enjoy these benefits from your maurices credit card:

• Free shipping, no minimum every day²
• $10 on your birthday³
• Double points event every month⁴
• 100 Bonus Points⁵
• Statements and account status
• Convenient in-store and online bill payment options
• Add authorized buyers to your account⁶
• Request a credit limit increase

To log in or register your credit account, click here

maurices Credit Card Customer Service Phone Number: 1-866-248-4488

Hours of Operation: Monday - Saturday 8am-9pm ET | Closed Sundays

Live customer care hours may vary on holidays. Access automated Customer Care 365 days a year 24 hours a day, 7 days a week.

*Application and approval must occur the same day to receive the offer. Combinable with other promotions, clearance and coupons unless otherwise stated. Cannot be combined with Extra 10% everyday discount or employee discount. Valid one time only. The entire transaction amount after discount must be placed on the maurices Credit Card. Not valid on gift cards, previous purchases, tax and shipping.

¹Mention this in store for the extra 10% off total purchase when using maurices credit card. Not valid on gift cards, previous purchases, tax and shipping. Account must not be in default. Redemption Details: Combinable with other promotions and offers unless otherwise stated. Not combinable with the employee discount. Offer will not be re-issued if lost, stolen or destroyed or with return/refund of merchandise. The entire transaction amount after discount must be placed on the maurices Credit Card

²Limited to free standard ground shipping and does not include duty or taxes in Canada. Must be shipped to a single U.S. address within the continental U.S. Excludes Hawaii, Puerto Rico and Alaska. Combinable with other promotions and offers unless otherwise stated. Not valid in combination with employee discount.

³2 Points per $1 for card members. Combinable with other promotions and offers unless otherwise stated. Offer is exclusive to maurices Credit Card holders enrolled in the mRewards program. This rewards program is provided by maurices and its terms may change at any time. For full mRewards Terms and Conditions, please see www.maurices.com/customer-service/terms-and-conditions/rewards.

⁴Accounts that opened in your birthday month or in the previous month will receive the offer during your birthday month the following calendar year. Not valid on gift cards, previous purchases, tax and shipping. Account must not be in default. Minimum purchase required to redeem. See offer for full terms and conditions. Combinable with other promotions and offers unless otherwise stated. Not combinable with employee discount.

⁵Valid one time only. Offer is exclusive to maurices Credit Card holders enrolled in the mRewards program.

⁶Go to www.maurices.com/rewards to enroll, if you are not already a mRewards member. Limit of one 100 bonus point acquisition

Q: Can I change or cancel my order?

A: You can change your order within the first 30 minutes of placing it. Call us at 1-866-977-1542 or chat with us for immediate cancellation or changes. Missed the window? You can return or exchange your order at your local maurices store after you've received it or mail it back for a refund.

Q: Why was my order canceled?

A: If you received a cancellation notice via email, the item you ordered is no longer in stock, your billing name and address didn't match the credit card you used, or we are unable to ship to the address provided. Call us at 1-866-977-1542 for more information.